The owner is choosing an agency and wants to know what happens after the request

Broker of record change letter

An owner unhappy with a commercial auto agent or insurer can file a Utah complaint, ask the insurer to accept a broker of record letter, or replace the policy. Chubb's undated broker of record guidelines say not all insurers automatically accept a broker of record letter, that the new broker must represent the insurer on the policy, and that letters must not be backdated. Under ISO's Common Policy Conditions IL 00 17 11 98, the first named insured cancels by advance written notice and the refund may be less than pro rata. The Utah Insurance Department forwards a written complaint to the insurer or agent for a response.

Should you change your insurance broker or your insurance company?

Changing the insurance broker leaves the insurer in place; changing the insurance company means a new policy with a new insurer and the end of the old one.

A broker of record letter is the insured's signed instruction to its insurer naming a new agent or broker to handle the account. Chubb's undated broker of record guidelines say the letter is for use "Only when an insured has decided to appoint another agent to handle his account," and that "A broker letter cannot be filed where the new broker does not represent the insurer presently on the Policy."

Changing the insurance company before the policy expires means cancelling it. ISO's Common Policy Conditions, IL 00 17 11 98, let the first named insured cancel "by mailing or delivering to us advance written notice of cancellation," and say "If the first Named Insured cancels, the refund may be less than pro rata." A carrier's policy may carry a later edition, so the cancellation condition in the account's own policy governs.

Three ways to act on a problem with an agent or an insurer
PathWhat changesWhat it takesAuthority
Change agents, keep the insurerThe agent appointed to handle the accountA broker of record letter the insurer accepts, for a broker that represents the insurerChubb's guidelines 1 and 5; Utah Code 31A-23a-115(1)(a)
Change insurers mid-termThe insurer and the policyAdvance written notice of cancellation from the first named insured; the refund may be less than pro rataISO IL 00 17 11 98, A.1 and A.5
Stay and complainThe insurer or agent is asked for a responseA written complaint to the Utah Insurance DepartmentUtah Insurance Department complaints page

Sources: 1, 2, 7, 12, 13, 17, 20, 21

How do you complain about a bad insurance agent in Utah?

A Utah business that cannot resolve a problem with its insurer or agent can file a written complaint with the Utah Insurance Department.

The Department's complaints page says "If you have been unable to resolve a problem with your insurance company or agent, you may contact our staff for assistance, or file a written complaint," and lists property and casualty insurance among the complaints its Complaint Portal takes. The same page says the complaint "will be forwarded to the party that you are complaining against for a response," that the Department reviews the response and reports its findings, and that "The complaint process usually takes three to four weeks." As of October 12, 2026 the page lists 801-957-9200 for the Salt Lake City area and 1-800-439-3805 toll-free in Utah, 8:00 a.m. to 5:00 p.m., Monday through Friday.

Sources: 20, 21

What questions should you ask a new commercial insurance broker?

A broker of record change needs a new broker that represents your current insurer, so ask the new broker whether that insurer has appointed it.

Chubb's undated broker of record guidelines say "A broker letter cannot be filed where the new broker does not represent the insurer presently on the Policy," and Utah Code 31A-23a-115(1)(a), in the version effective May 9, 2017, requires an insurer to appoint an agency "to act on the insurer's behalf" before the agency does business for it in Utah. The Utah Insurance Department's Licensee Search page says it lets you "verify that a specific agent or agency is currently licensed in Utah."

Three more questions for the new broker follow from Chubb's guidelines:

  • Does the insurer hold a broker of record letter for a waiting period, pending confirmation from the previous broker (guideline 5)?
  • Will the insurer ask the new broker to sign a letter accepting responsibility for future premiums (guideline 5)?
  • Which broker answers for premium adjustments from before the letter's effective date, and which from the date of appointment (guidelines 2 and 9)?

Sources: 2, 17, 18, 7, 5, 4, 3

What does a broker of record change do to my policy?

A broker of record change appoints a new agent to handle the account, in Chubb's undated guidelines, and moves responsibility for premium adjustments between the two brokers by date.

Chubb's guideline 9 says "Premium adjustments occurring within the policy term prior to the Broker of Record Letter’s effective date are the responsibility of the “old” broker," and guideline 2 says the new broker "is also responsible, from the date of appointment, for the additional or return premiums" from year-end adjustments such as audit reports.

The policy's terms move by endorsement. ISO IL 00 17 11 98, Section B, says "This policy's terms can be amended or waived only by endorsement issued by us and made a part of this policy," so ask the insurer for an endorsement if anything on the policy is to change with the new agent. Utah Code 31A-21-303(2)(c)(iv), in the version effective May 7, 2025, requires an insurer to copy a commercial nonpayment cancellation notice "to an agent of record of the policyholder."

Sources: 3, 4, 14, 15

Can you change insurance brokers in the middle of a policy?

Changing insurance brokers mid-term depends on the insurer on the policy: Chubb's guidelines say not all insurers automatically accept a broker of record letter.

Chubb's undated guidelines say "Not all insurance companies automatically accept a Broker of Record Letter. Many companies have a waiting period, pending confirmation from the previous broker that he has, in fact, lost the business," and "Broker of Record Letters must not be backdated." Some insurers also take a broker of record letter only within a set window before the policy expires, so ask the insurer on your policy for its window in writing before planning around a date.

Utah Code 31A-21-303(6)(a)(i), in the version effective May 7, 2025, lets an insurer's higher renewal rates take effect on the renewal date if it sent notice "at least 30 days before the day on which the previous policy expires."

Sources: 7, 8, 16

What goes in a broker of record letter?

A broker of record letter, in Chubb's guidelines, names the insurer and the policy numbers and carries the signer's name, title and date on the insured's letterhead.

A broker of record letter is not a quote request. Chubb's guideline 6 says "If a broker wishes to approach an existing insurer for a renewal quotation, he should obtain a letter from the insured, simply authorizing the broker to approach the insurance company on his behalf," and Chubb's sample appointment form ends "By signing this letter you are changing your insurance broker."

Chubb's guideline 4 and its sample appointment form set out the contents of the broker of record letter:

  • The name of the insurance company and each policy number (guideline 4)
  • The insured's letterhead, for commercial insurance (guideline 4)
  • The name of the person signing, the signer's title and the date of signature (guideline 4)
  • The agent or broker appointed and the date the appointment takes effect (sample form)
  • Authority for the new agent to obtain information, including copies of policies (sample form)

Sources: 6, 10, 11, 9

What do you send a new agency, and what happens next?

Send Redoubt the list below by text or email to start a conversation about whether a broker of record change or a new policy fits the account.

Loss information comes from the insurer: Utah Admin. Code R590-124-4(1), last changed October 25, 2021, says "An insurer shall provide loss information to the first named insured within 30 days of the receipt of a written request from the named insured." Redoubt's trucking page says "One call, one agent, no runaround."

  • The current insurer's name and the declarations page
  • The renewal date
  • Loss runs from the current insurer
  • Each vehicle and trailer: year, make, model, body type and value
  • Every driver: name, date of birth, licence number and class
  • The USDOT or MC number if the business has one, a paragraph on what the business does, and the date a new policy would start

Sources: 19, 22

Frequently asked questions

Does a broker of record letter cancel my policy?

No. Chubb's guidelines describe the letter as appointing another agent to handle the account, and under ISO IL 00 17 11 98 a policy ends by a written notice of cancellation from the first named insured or the insurer.

Who signs a broker of record letter for a business?

Chubb's guideline 4 puts a commercial letter on the insured's letterhead with the signer's name, title and date of signature; for personal insurance, Chubb has all named insureds sign.

Sources

Where these answers come from

Each entry carries the exact words of the source so you can check it yourself. Forms, rules and carrier pages change; read the current version before acting.

  1. 1. Chubb, Guidelines in Using Broker of Record Letters, guideline 1
    “Only when an insured has decided to appoint another agent to handle his account. It should not be used if the intent is to simply authorize an agent to obtain a renewal quotation.”
    chubb.com, accessed October 12, 2026. Chubb's three-page PDF, "Guidelines in Using Broker of Record Letters" with a sample "Agent Broker Record of Appointment"; undated on its face (PDF modified 2021-06-08). Primary for Chubb's own guidelines only.
  2. 2. Chubb, Guidelines in Using Broker of Record Letters, guideline 1, new broker must represent the insurer
    “A broker letter cannot be filed where the new broker does not represent the insurer presently on the Policy.”
    chubb.com, accessed October 12, 2026. Chubb's three-page PDF, "Guidelines in Using Broker of Record Letters" with a sample "Agent Broker Record of Appointment"; undated on its face (PDF modified 2021-06-08). Primary for Chubb's own guidelines only.
  3. 3. Chubb, Guidelines in Using Broker of Record Letters, guideline 9, adjustments before the effective date
    “Premium adjustments occurring within the policy term prior to the Broker of Record Letter’s effective date are the responsibility of the “old” broker.”
    chubb.com, accessed October 12, 2026. Guideline 2 makes the new broker responsible, from the date of appointment, for additional or return premiums from year-end adjustments such as audit reports. Same file.
  4. 4. Chubb, Guidelines in Using Broker of Record Letters, guideline 2, new broker from the date of appointment
    “He/she is also responsible, from the date of appointment, for the additional or return premiums”
    chubb.com, accessed October 12, 2026. Same file.
  5. 5. Chubb, Guidelines in Using Broker of Record Letters, guideline 5, new broker's letter to the insurer
    “The new broker may also have to sign a letter from the insurance company, accepting responsibilities for future premiums, etc.”
    chubb.com, accessed October 12, 2026. Chubb's three-page PDF, "Guidelines in Using Broker of Record Letters" with a sample "Agent Broker Record of Appointment"; undated on its face (PDF modified 2021-06-08). Primary for Chubb's own guidelines only.
  6. 6. Chubb, Guidelines in Using Broker of Record Letters, guideline 4, contents
    “The Broker of Record Letter must show the name of the company and include the name of the person signing, his/her title and the date of signature. The letter should show the specific insurance company involved, the policy number(s), and in the case of commercial insurance, be on the insured’s letterhead.”
    chubb.com, accessed October 12, 2026. The guideline adds that for personal insurance all named insureds sign. Same file.
  7. 7. Chubb, Guidelines in Using Broker of Record Letters, guideline 5, acceptance and waiting period
    “Not all insurance companies automatically accept a Broker of Record Letter. Many companies have a waiting period, pending confirmation from the previous broker that he has, in fact, lost the business.”
    chubb.com, accessed October 12, 2026. The guideline adds that the new broker may have to sign a letter accepting responsibility for future premiums, and that brokerage letters do not apply on special program contracts. Same file.
  8. 8. Chubb, Guidelines in Using Broker of Record Letters, guideline 7
    “Broker of Record Letters must not be backdated.”
    chubb.com, accessed October 12, 2026. Guideline 8 says insurers should not recognize a letter before the appointment's effective date. Same file.
  9. 9. Chubb, Guidelines in Using Broker of Record Letters, guideline 6, renewal quotation
    “If a broker wishes to approach an existing insurer for a renewal quotation, he should obtain a letter from the insured, simply authorizing the broker to approach the insurance company on his behalf.”
    chubb.com, accessed October 12, 2026. Chubb's three-page PDF, "Guidelines in Using Broker of Record Letters" with a sample "Agent Broker Record of Appointment"; undated on its face (PDF modified 2021-06-08). Primary for Chubb's own guidelines only.
  10. 10. Chubb, Agent Broker Record of Appointment (sample form), information authority
    “is hereby authorized to obtain any and all information, including copies of policies as may be deemed necessary by”
    chubb.com, accessed October 12, 2026. Page 3 of the same PDF. The form appoints the named agent or broker "as our Agent/Broker of Record effective" a stated date and is signed with name and date.
  11. 11. Chubb, Agent Broker Record of Appointment (sample form), closing line
    “By signing this letter you are changing your insurance broker.”
    chubb.com, accessed October 12, 2026. Page 3 of the same PDF.
  12. 12. ISO IL 00 17 11 98, Common Policy Conditions, A.1 cancellation by the first named insured
    “The first Named Insured shown in the Declarations may cancel this policy by mailing or delivering to us advance written notice of cancellation.”
    forms.nationwideexcessandsurplus.com, accessed October 12, 2026. A carrier's policy may carry a later edition or a state amendatory endorsement; Utah Code 31A-21-303 governs where it is more favorable.
  13. 13. ISO IL 00 17 11 98, Common Policy Conditions, A.5 premium refund
    “If this policy is cancelled, we will send the first Named Insured any premium refund due. If we cancel, the refund will be pro rata. If the first Named Insured cancels, the refund may be less than pro rata.”
    forms.nationwideexcessandsurplus.com, accessed October 12, 2026. A carrier's policy may carry a later edition or a state amendatory endorsement; Utah Code 31A-21-303 governs where it is more favorable.
  14. 14. ISO IL 00 17 11 98, Common Policy Conditions, B. Changes
    “The first Named Insured shown in the Declarations is authorized to make changes in the terms of this policy with our consent. This policy's terms can be amended or waived only by endorsement issued by us and made a part of this policy.”
    forms.nationwideexcessandsurplus.com, accessed October 12, 2026. A carrier's policy may carry a later edition or a state amendatory endorsement; Utah Code 31A-21-303 governs where it is more favorable.
  15. 15. Utah Code 31A-21-303(2)(c)(iv), copy of a nonpayment cancellation notice to the agent of record
    “An insurer shall deliver or send by first-class mail a copy of the notice of cancellation for nonpayment of premium described in Subsection (2)(c)(iii) to an agent of record of the policyholder on or before the day on which the insurer provides the notice to the policyholder.”
    le.utah.gov, accessed October 12, 2026
  16. 16. Utah Code 31A-21-303(6)(a)(i), 30 days' notice of renewal on less favorable terms or higher rates
    “if the insurer offers or purports to renew the policy, but on less favorable terms or at higher rates, the new terms or rates take effect on the renewal date if the insurer delivered or sent by first-class mail to the policyholder notice of the new terms or rates at least 30 days before the day on which the previous policy expires.”
    le.utah.gov, accessed October 12, 2026. (6)(a)(ii): without that notice the new terms or rates wait 30 days after notice and the policyholder may cancel the renewal policy in that period.
  17. 17. Utah Code 31A-23a-115(1)(a), appointment of an agency by an insurer
    “An insurer shall appoint an individual or agency with whom it has a contract as an insurance producer, limited line producer, or managing general agent to act on the insurer's behalf in order for the licensee to do business for the insurer in this state.”
    le.utah.gov, accessed October 12, 2026. Versioned file effective 2017-05-09, the only version the section index lists.
  18. 18. Utah Insurance Department, Licensee Search
    “The Department provides public access to the contact information of the Department’s licensees so you can find an agent or agency in your area or verify that a specific agent or agency is currently licensed in Utah.”
    insurance.utah.gov, accessed October 12, 2026. The page prints no date. What the search results show was not read.
  19. 19. Utah Admin. Code R590-124-4(1), Loss Information Rule, 30 days
    “An insurer shall provide loss information to the first named insured within 30 days of the receipt of a written request from the named insured.”
    adminrules.utah.gov, accessed October 12, 2026. Date of Last Change October 25, 2021. (1)(a) covers the three most recent policy years.
  20. 20. Utah Insurance Department, Complaints, filing a complaint
    “If you have been unable to resolve a problem with your insurance company or agent, you may contact our staff for assistance, or file a written complaint.”
    insurance.utah.gov, accessed October 12, 2026. The page prints no date. The page lists property and casualty insurance among complaints the Complaint Portal takes, and the phone numbers 801-957-9200 and 1-800-439-3805, 8:00 a.m. to 5:00 p.m., Monday through Friday.
  21. 21. Utah Insurance Department, Complaints, once we receive your complaint
    “Your complaint will be forwarded to the party that you are complaining against for a response. We will review the response and provide you with our findings. The complaint process usually takes three to four weeks.”
    insurance.utah.gov, accessed October 12, 2026. The page prints no date.
  22. 22. Redoubt, Commercial Trucking Insurance page, our promise
    “We handle the insurance side so you can handle the road. One call, one agent, no runaround.”
    www.redoubt.insure, accessed October 12, 2026
The same moment

The owner is choosing an agency and wants to know what happens after the request

How to check whether an agency handles the operation, how to verify a Utah license, what a broker of record change does, and how long a commercial quote takes.

Elsewhere on the site

Talk to Redoubt

Unhappy with your commercial auto agent or insurer

Text Redoubt your current insurer and declarations page, the renewal date, your loss runs, the year, make, model, body type and value of each vehicle and trailer, every driver's name, date of birth, licence number and class, your USDOT or MC number if you have one, a paragraph on what the business does, and the date a new policy would start, and we will talk through which path fits the account.

This is general insurance information, not legal advice or a coverage determination. The policy forms, the endorsements the carrier issues, and the requirement in writing from whoever is asking control.