The business carries goods, its own or a customer's, and the auto policy does not pay for them

Moving company insurance

A moving company carrying customers' household goods across state lines owes them federal valuation options, an inventory, a bill of lading and fixed claim deadlines. 49 CFR 375.201(b) makes the mover liable for replacement value up to the shipment's declared value unless the individual shipper waives that in writing, and FMCSA's Protect Your Move page, last updated November 4, 2024, says Released Value pays no more than 60 cents per pound per article. 49 U.S.C. 13902(a)(2) lets FMCSA register a household goods carrier only after it shows an arbitration program, a tariff and a passed proficiency examination, and the mover's insurer files a household goods cargo form beside the liability filing.

How does moving company insurance work for household goods?

A moving company is paid to carry customers' household goods, so it answers for the goods as well as for its trucks' damage on the road. Household goods are the personal effects or property used in a dwelling: 49 CFR 375.103 says household goods "means the personal effects or property used, or to be used, in a dwelling, when part of the equipment or supplies of the dwelling," and includes "property moving from a factory or store if purchased with the intent to use in a dwelling and transported at the request of the householder, who also pays the transportation charges."

FMCSA's household goods rules in 49 CFR Part 375 reach interstate moves for individual shippers only. 49 CFR 375.101 says "You are subject to this part only when you transport household goods for individual shippers by motor vehicle in interstate commerce." A move from Salt Lake City to Boise is inside Part 375; a move from Salt Lake City to Provo is outside it, and FMCSA's Protect Your Move page, last updated November 4, 2024, says "Each state may have its own rules and regulations governing moves within the state."

Federal and Utah law both make the carrier liable for the goods it carries: 49 U.S.C. 14706(a)(1) for "the actual loss or injury to the property" on an interstate move, and Utah Code 72-9-401(1) for loss "caused by the motor carrier" between two Utah points.

Sources: 1, 2, 3, 4, 8, 9

What are the insurance requirements for a moving company?

49 U.S.C. 13902(a)(2) lets FMCSA register a household goods motor carrier only after it shows an arbitration program, identifies its tariff and passes a proficiency examination. The statute's examination covers "consumer protection, estimating, consumers' rights and responsibilities, and options for limitations of liability for loss and damage," and 49 CFR 375.211(a) requires the arbitration program to resolve individual shippers' "disputes about property loss and damage."

The household goods carrier's insurer files its proof of insurance with FMCSA. FMCSA's insurance filing page, last updated March 26, 2026, says that once an entity applies for operating authority, "a financial responsibility provider must file the appropriate insurance form(s) on behalf of the applicant," and its chart lists for "For-Hire Carriers of Household Goods GVWR ≥ 10,001 pounds" $750,000 of liability insurance and $5,000 of cargo insurance on the forms "BMC-91, or BMC-91X, or BMC-82 and BMC-34 or BMC-83."

A move that stays inside Utah is outside Part 375: Utah Code 31A-22-304 puts 30/65/25 on every motor vehicle liability policy issued or renewed on or after January 1, 2025, and UDOT rule R909-1-4 names no figure for intrastate for-hire carriers and no cargo figure, so as of October 12, 2026 the intrastate for-hire minimum is an open question.

Sources: 11, 12, 28, 13, 14, 3, 15, 16

Does commercial auto insurance cover a customer's furniture during a move?

ISO's CA 00 01 11 20 business auto form pays for injury and damage arising from use of the truck, and excludes the property the insured transports. The form pays "all sums an "insured" legally must pay as damages because of "bodily injury" or "property damage"" resulting from "the ownership, maintenance or use of a covered "auto"," and its Care, Custody Or Control exclusion removes property damage "involving property owned or transported by the "insured" or in the "insured's" care, custody or control."

The form's Handling Of Property exclusion removes injury or damage from handling property "Before it is moved from the place where it is accepted by the "insured" for movement into or onto the covered "auto"" and "After it is moved from the covered "auto" to the place where it is finally delivered by the "insured"." A carrier's policy may use a later edition or its own form, so the policy the insurer issues decides where the auto coverage starts and stops on a move.

Sources: 17, 18, 19

What is full value protection, and how does it change the cargo insurance a mover needs?

Full Value Protection is the default liability an interstate mover owes an individual shipper: replacement value of lost or damaged goods, up to the shipment's declared value. 49 CFR 375.201(b) sets the amount "equal to the replacement value of the household goods," with "The maximum amount" being "the declared value of the shipment." FMCSA's Protect Your Move page, last updated November 4, 2024, says "interstate movers must offer two different liability options referred to as valuation coverage: Full Value Protection and Released Value."

Released Value is the minimal-protection option, and the individual shipper must choose it in writing. 49 CFR 375.201(c) limits the mover to the released rates order only "If the shipper waives, in writing, your liability for the full value of the household goods," and FMCSA's page says that under Released Value "the mover is responsible for no more than 60 cents per pound per article." 49 CFR 375.203(b) adds that on a shipment released above 60 cents per pound per article, the mover's liability "may be limited to $100 per pound ($220 per kilogram) per article" for items worth more that the individual shipper did not list in writing.

The two valuation options under 49 CFR Part 375
QuestionFull Value ProtectionReleased Value
What the mover owesReplacement value, up to the shipment's declared value (375.201(b))No more than 60 cents per pound per article (FMCSA Protect Your Move)
How it appliesBy default, unless the shipper waives it in writing (375.201(c))Only on the shipper's written waiver of full value (375.201(c))
Mover selling the shipper liability insuranceNot under 375.303(a), which requires release at no more than 60 cents per pound per articleAllowed under 375.303(a); the mover must issue the policy or evidence of it (375.303(c)(5))

Sources: 20, 5, 21, 6, 22, 23, 24

What happens when a customer's items are lost or damaged in the move?

49 CFR 375.503(a) and 375.505(a) require an interstate mover to prepare an itemized inventory and issue a bill of lading for each individual shipper's shipment. The inventory must identify "every carton and every uncartoned item," the bill of lading is issued before the mover receives the shipment, and 49 CFR 375.213(a) has the mover hand over FMCSA's "Your Rights and Responsibilities When You Move" with the written estimate.

An individual shipper's claim then runs on these deadlines:

  • FMCSA's Protect Your Move page, last updated November 4, 2024: "You have nine (9) months following the date of delivery of your shipment to file a written claim with your mover."
  • 49 CFR 370.5(a): the carrier acknowledges a written claim within 30 days of receipt, unless it pays or declines the claim in writing within those 30 days.
  • 49 CFR 370.9(a): the carrier pays, declines or makes a firm compromise offer in writing within 120 days.
  • 49 CFR 375.211(a): an unresolved loss and damage dispute can go to the mover's arbitration program.
  • Utah Code 72-9-402 for moves within Utah: at least 90 days to give notice, four months to file and two years to sue.

Sources: 25, 26, 27, 7, 29, 30, 28, 10

How do you get movers insurance, and what do you send?

Redoubt starts a moving company's insurance from one list: where the moves go, the authority, the trucks, the drivers and any required cargo filing. Text the list below; the first reply is a conversation about which policies the operation needs and who files what.

Moving household goods needs cargo cover that not every auto insurer writes; send us your authority and trucks and we'll tell you on the first call what we can quote and what we can't.

  • Whether the moves stay inside Utah or cross state lines, with the USDOT number and the household goods authority (MC) number
  • Each truck and trailer: year, make, model, body type and value
  • Every driver: name, date of birth, licence number and class
  • Whether a shipper, a broker or FMCSA requires a cargo filing, and the cargo limit asked for
  • What the business does (residential or office moves, packing, labor-only jobs) and the date coverage has to start
  • The current declarations page, or the dates of prior coverage

Sources: 31, 13

Sources

Where these answers come from

Each entry carries the exact words of the source so you can check it yourself. Forms, rules and carrier pages change; read the current version before acting.

  1. 1. 49 CFR 375.103, definition of household goods, eCFR
    “Household goods, as used in connection with transportation, means the personal effects or property used, or to be used, in a dwelling, when part of the equipment or supplies of the dwelling.”
    ecfr.gov, accessed October 12, 2026. Part 375 has no suspended sections.
  2. 2. 49 CFR 375.103, household goods bought from a store, eCFR
    “Household goods includes property moving from a factory or store if purchased with the intent to use in a dwelling and transported at the request of the householder, who also pays the transportation charges.”
    ecfr.gov, accessed October 12, 2026. Same definition. A store delivering on its own account and charge is outside the last clause.
  3. 3. 49 CFR 375.101, who is subject to Part 375, eCFR
    “You are subject to this part only when you transport household goods for individual shippers by motor vehicle in interstate commerce.”
    ecfr.gov, accessed October 12, 2026. Part 375 has no suspended sections.
  4. 4. FMCSA, Protect Your Move, Liability & Protection, moves within a state
    “Each state may have its own rules and regulations governing moves within the state.”
    fmcsa.dot.gov, accessed October 12, 2026. The page prints "Last updated: Monday, November 4, 2024".
  5. 5. FMCSA, Protect Your Move, Liability & Protection, the two valuation options
    “Under Federal law, interstate movers must offer two different liability options referred to as valuation coverage: Full Value Protection and Released Value.”
    fmcsa.dot.gov, accessed October 12, 2026. Same page. It adds that unless the customer chooses Released Value, the mover moves the goods under Full Value Protection.
  6. 6. FMCSA, Protect Your Move, Liability & Protection, Released Value
    “Under this option, the mover is responsible for no more than 60 cents per pound per article.”
    fmcsa.dot.gov, accessed October 12, 2026. Same page. The customer signs a specific statement on the bill of lading or contract to choose Released Value.
  7. 7. FMCSA, Protect Your Move, Liability & Protection, claim deadline
    “You have nine (9) months following the date of delivery of your shipment to file a written claim with your mover.”
    fmcsa.dot.gov, accessed October 12, 2026. Same page. The page is addressed to the customer and covers interstate moves.
  8. 8. 49 U.S.C. 14706(a)(1), carrier liability for actual loss, 2023 edition, govinfo
    “The liability imposed under this paragraph is for the actual loss or injury to the property caused by (A) the receiving carrier, (B) the delivering carrier, or (C) another carrier over whose line or route the property is transported”
    govinfo.gov, accessed October 12, 2026. The Carmack Amendment; Same paragraph: "Failure to issue a receipt or bill of lading does not affect the liability of a carrier." 14706(f)(2) is the statutory source of Full Value Protection.
  9. 9. Utah Code 72-9-401(1), motor carrier liability for property carried within Utah
    “A motor carrier receiving property for transportation from one point in this state to another point in this state shall issue a receipt or bill of lading for the property, and shall be liable to the lawful holder of the property for any loss, damage, or injury to the property caused by the motor carrier,”
    le.utah.gov, accessed October 12, 2026. (1)(b): "A contract, receipt, rule, regulation, or other limitation of any character whatsoever may not exempt the motor carrier from this liability." (3)(b) refers to released-value rates authorized "by order of the commission"; how that works today is not stated here.
  10. 10. Utah Code 72-9-402, time for presenting claims and bringing suit
    “A motor carrier shall allow at least: (a) 90 days for giving notice of claims for any loss, damage, or injury to property; (b) four months for the filing of claims; and (c) two years for the institution of suits.”
    le.utah.gov, accessed October 12, 2026. (2): no notice or filing of claim is needed where the loss is due to delay or damage while loaded or unloaded, or to careless or negligent damage in transit.
  11. 11. 49 U.S.C. 13902(a)(2), additional registration requirements for household goods motor carriers, 2023 edition, govinfo
    “the Secretary may register a person to provide transportation of household goods as a household goods motor carrier only after that person— (A) provides evidence of participation in an arbitration program and provides a copy of the notice of the arbitration program as required by section 14708(b)(2); (B) identifies its tariff and provides a copy of the notice of the availability of that tariff for inspection”
    govinfo.gov, accessed October 12, 2026. The paragraph adds these to the general registration requirements of 13902(a)(1).
  12. 12. 49 U.S.C. 13902(a)(2)(C), household goods proficiency examination, 2023 edition, govinfo
    “demonstrates, before being registered, through successful completion of a proficiency examination established by the Secretary, knowledge and intent to comply with applicable Federal laws relating to consumer protection, estimating, consumers' rights and responsibilities, and options for limitations of liability for loss and damage.”
    govinfo.gov, accessed October 12, 2026
  13. 13. FMCSA, Insurance Filing Requirements, who files proof of insurance
    “Once an entity applies for Operating Authority (MC/FF/MX), a financial responsibility provider must file the appropriate insurance form(s) on behalf of the applicant.”
    fmcsa.dot.gov, accessed October 12, 2026. The page prints "Last updated: Thursday, March 26, 2026".
  14. 14. FMCSA, Insurance Filing Requirements, chart row for for-hire carriers of household goods (chart headed Motor Carrier of Property, 49 CFR 387.303)
    “For-Hire Carriers of Household Goods GVWR ≥ 10,001 pounds $750,000 $5,000 $0 BMC-91, or BMC-91X, or BMC-82 and BMC-34 or BMC-83”
    fmcsa.dot.gov, accessed October 12, 2026. Cells of a table under the columns Entity Type, Vehicle Type, BIPD Insurance Requirement, Cargo Insurance Requirement, Surety Bond/Trust Fund Agreement and Applicable Form(s). The chart does not say which section its figures come from; eCFR prints the household goods cargo figures in 49 CFR 387.303T(c), the unsuffixed 387.303 being marked suspended.
  15. 15. Utah Code 31A-22-304(2), motor vehicle liability minimums from January 1, 2025
    “a policy issued or renewed on or after January 1, 2025, containing motor vehicle liability coverage may not limit the insurer's liability under that coverage below the following: (a) (i) $30,000 because of liability for bodily injury to or death of one person”
    le.utah.gov, accessed October 12, 2026. (2)(a)(ii) sets $65,000 for two or more persons and (2)(a)(iii) $25,000 for property damage.
  16. 16. Utah Admin. Code R909-1-4(2), intrastate private motor carrier minimum
    “Each intrastate private motor carrier must have a minimum amount of $750,000 liability.”
    adminrules.utah.gov, accessed October 12, 2026. R909-1-4 names private carriers and oil and hazmat carriers only; it states no figure for intrastate for-hire carriers, and R909-1 contains neither "household" nor "cargo".
  17. 17. ISO CA 00 01 11 20, Business Auto Coverage Form, Section II A, Covered Autos Liability Coverage
    “We will pay all sums an "insured" legally must pay as damages because of "bodily injury" or "property damage" to which this insurance applies, caused by an "accident" and resulting from the ownership, maintenance or use of a covered "auto".”
    assets.touchpointmarkets.com, accessed October 12, 2026. A carrier's policy may carry a later edition or its own form.
  18. 18. ISO CA 00 01 11 20, Business Auto Coverage Form, Section II B.6, Care, Custody Or Control exclusion
    “"Property damage" to or "covered pollution cost or expense" involving property owned or transported by the "insured" or in the "insured's" care, custody or control. But this exclusion does not apply to liability assumed under a sidetrack agreement.”
    assets.touchpointmarkets.com, accessed October 12, 2026. A carrier's policy may carry a later edition or its own form.
  19. 19. ISO CA 00 01 11 20, Business Auto Coverage Form, Section II B.7, Handling Of Property exclusion
    “"Bodily injury" or "property damage" resulting from the handling of property: a. Before it is moved from the place where it is accepted by the "insured" for movement into or onto the covered "auto"; or b. After it is moved from the covered "auto" to the place where it is finally delivered by the "insured".”
    assets.touchpointmarkets.com, accessed October 12, 2026. A carrier's policy may carry a later edition or its own form. The form prints in two columns; the quote is the exclusion read in order.
  20. 20. 49 CFR 375.201(b), Full Value Protection obligation, eCFR
    “In general, your liability is for the household goods that are lost, damaged, destroyed, or otherwise not delivered to the final destination in an amount equal to the replacement value of the household goods. The maximum amount is the declared value of the shipment.”
    ecfr.gov, accessed October 12, 2026. Part 375 has no suspended sections. The paragraph adds that the declared value is subject to Surface Transportation Board rules and applicable tariffs.
  21. 21. 49 CFR 375.201(c), written waiver of full value, eCFR
    “If the shipper waives, in writing, your liability for the full value of the household goods, then you are liable for loss of, or damage to, any household goods to the extent provided in the STB released rates order.”
    ecfr.gov, accessed October 12, 2026
  22. 22. 49 CFR 375.203(b), articles worth more than $100 per pound, eCFR
    “If an individual shipper agrees to ship household goods released at a value greater than 60 cents per pound ($1.32 per kilogram) per article, your liability for loss and damage may be limited to $100 per pound ($220 per kilogram) per article”
    ecfr.gov, accessed October 12, 2026. The sentence continues "if the individual shipper fails to notify you in writing of articles valued at more than $100 per pound ($220 per kilogram)."
  23. 23. 49 CFR 375.303(a), when a mover may sell liability insurance, eCFR
    “may sell, offer to sell, or procure liability insurance coverage for loss or damage to shipments of any individual shipper only when the individual shipper releases the shipment for transportation at a value not exceeding 60 cents per pound ($1.32 per kilogram) per article.”
    ecfr.gov, accessed October 12, 2026. The paragraph opens "You, your employee, or an agent". 375.303(b) lets the mover offer insurance covering loss or damage in excess of the carrier's liability.
  24. 24. 49 CFR 375.303(c)(5), failure to issue the policy, eCFR
    “Your failure to issue a policy, or other appropriate evidence of insurance purchased, to an individual shipper will subject you to full liability for any claims to recover loss or damage attributed to you.”
    ecfr.gov, accessed October 12, 2026
  25. 25. 49 CFR 375.503(a), written inventory, eCFR
    “You must prepare a written, itemized inventory for each shipment of household goods you transport for an individual shipper. The inventory must identify every carton and every uncartoned item that is included in the shipment.”
    ecfr.gov, accessed October 12, 2026
  26. 26. 49 CFR 375.505(a), bill of lading, eCFR
    “Before you receive a shipment of household goods you will transport for an individual shipper, you must prepare and issue a bill of lading.”
    ecfr.gov, accessed October 12, 2026. 375.505(b) lists 17 items the bill of lading must include.
  27. 27. 49 CFR 375.213(a), documents given with the written estimate, eCFR
    “When you provide the written estimate to a prospective individual shipper, you must also provide the individual shipper with the following documents:”
    ecfr.gov, accessed October 12, 2026. The documents are "Ready to Move?—Tips for a Successful Interstate Move" and "Your Rights and Responsibilities When You Move", as a copy or a link to FMCSA's page.
  28. 28. 49 CFR 375.211(a), arbitration program, eCFR
    “You must have an arbitration program for individual shippers to resolve disputes about property loss and damage and disputes about whether carrier charges in addition to those collected at delivery must be paid.”
    ecfr.gov, accessed October 12, 2026
  29. 29. 49 CFR 370.5(a), acknowledgment of claims, eCFR
    “acknowledge the receipt of such claim in writing to the claimant within 30 days after the date of its receipt by the carrier unless the carrier shall have paid or declined such claim in writing within 30 days of the receipt thereof.”
    ecfr.gov, accessed October 12, 2026
  30. 30. 49 CFR 370.9(a), disposition of claims, eCFR
    “shall pay, decline, or make a firm compromise settlement offer in writing to the claimant within 120 days after receipt of the claim by the carrier;”
    ecfr.gov, accessed October 12, 2026. The paragraph continues that a claim not disposed of in 120 days gets a written status notice at that time and at the end of each later 60-day period.
  31. 31. Redoubt, commercial auto insurance guide, what to send
    “Text Redoubt the broker packet, the lender's insurance letter, the platform's upload screen or the renewal itself, with the vehicles and the date you need it by. We will say what can be bound now, what needs the carrier, and what to send back.”
    www.redoubt.insure, accessed October 12, 2026
The same moment

The business carries goods, its own or a customer's, and the auto policy does not pay for them

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Elsewhere on the site

Talk to Redoubt

You move customers' household goods for pay

Text Redoubt whether your moves stay in Utah or cross state lines, your USDOT and household goods authority numbers, the year, make, model, body type and value of each truck and trailer, every driver's name, date of birth, licence number and class, what the business does, any cargo filing a shipper, broker or FMCSA asks for, your current declarations page or dates of prior coverage and the date cover has to start, and we will talk through which policies fit the work.

This is general insurance information, not legal advice or a coverage determination. The policy forms, the endorsements the carrier issues, and the requirement in writing from whoever is asking control.